Last updated: 1 January 2025
Cookies are small text files placed on your device when you visit our website or use our platform. We also use similar technologies including local storage, session storage, and device fingerprinting to support platform functionality, security, and fraud prevention.
Required for the platform to function. These cannot be disabled. They include authentication tokens, secure session identifiers, CSRF protection tokens, and user preference settings necessary for core functionality.
Used to understand how users interact with HelpingHandsAU — which features are used, where users drop off, and how we can improve the experience. All data is anonymised and aggregated. You may opt out via the cookie consent banner.
Our AI-assisted fraud prevention system uses cookies to identify anomalous behaviour, protect escrow transactions, and detect account misuse. These cookies support platform safety and cannot be fully disabled for security reasons.
Stripe sets cookies to support secure payment processing and fraud detection. These are governed by Stripe's own cookie and privacy policy. We do not control Stripe's cookies.
You can manage cookie preferences through our cookie consent banner, through your browser settings, or by contacting us. Disabling non-essential cookies may affect certain platform features such as personalisation and analytics.
Most modern browsers allow you to view, manage, delete, and block cookies. Consult your browser's help documentation for specific instructions.
We use Stripe for payment processing, which may set its own cookies. We do not use advertising networks or sell data to ad platforms. We do not place third-party tracking pixels on our platform.
Privacy Officer: admin@helpinghandsau.com